What Our Clients Say

"Our main Speed Queen went down on a Saturday morning during our busiest hours. I called at 9:15 AM and had a technician at the door by 11. He had the drain pump on the van and we were back in business by 1 PM. I do not know what I would have done without them."

"We manage an on-premise laundry room for a 140-room hotel. ProLaundry has been our service partner for four years. Their preventative maintenance plan cut our emergency calls nearly in half, and the quarterly reports are detailed enough to share with ownership. Professional operation from top to bottom."

"We manage six apartment buildings with shared laundry rooms. Before we signed a maintenance plan with ProLaundry, we were getting resident complaints every week. Now they inspect each room monthly and we barely hear about broken machines anymore. Worth every penny."

"My LG front-load washer started leaking from the door. Devon arrived on time, diagnosed a worn boot seal, and had the part on his van. He had it replaced and tested within an hour. Clean work, fair price, and he explained everything he did. I have already recommended them to two neighbors."

"We run a boutique gym with heavy towel turnover. Our commercial washers take a serious beating. ProLaundry installed a maintenance schedule around our peak hours and has been servicing the equipment for two years now. Downtime is essentially zero, which matters when members are on the floor."

"I own two laundromats in the Bronx and have used three different repair companies over the years. ProLaundry is the only one I trust. They carry common parts on the truck, they do not pad the invoice, and they tell you straight if a machine is not worth fixing anymore."

"Emergency call on a Sunday night. One of our dryer lines stopped heating completely. Called ProLaundry at 9 PM, technician arrived by 11:30 PM, replaced the gas valve igniter, and we were running again before 1 AM. That is the level of service you cannot get from most companies."

"Good work overall. I called on a Friday afternoon and they could not get to us until Monday morning, which was a bit slower than I expected for a building with 40 units. Once the technician arrived, though, the repair was thorough and the invoice matched the estimate exactly. I would use them again."

"My Samsung dryer stopped heating after about six years. I got two other quotes before calling ProLaundry. They were the only company that explained why it failed instead of just quoting a price. Turns out the vent had been blocked for months and cooked the heating element. They cleaned the vent, replaced the element, and gave me a maintenance tip to prevent it happening again."

"We have thirty units in our laundromat and switched to ProLaundry's monthly maintenance plan last year. Since then we have had zero days where more than one machine was down at a time. For a business that runs on volume, that kind of stability is everything."

"Called about a Whirlpool top-loader that was not draining. Rosa on the phone was patient, asked good questions, and booked me a slot the next morning. The technician was on time, wore shoe covers, and cleaned up after himself. The drain pump replacement was done in under an hour. Exactly what you want from a service company."

"We had a stacked unit fail in our spa's towel room. ProLaundry sent a technician the same day. He was able to service the top dryer and diagnose the washer separately, which saved us from having to replace the whole stack. Honest assessment and good value."